Free shipping when you spend over $100 within New Zealand. Large items are excluded. Most products will have their shipping rates displayed at checkout. For furniture, please phone ahead for shipping costs. Delivery costs within New Zealand for products under $100 For most orders shipped within New Zealand, there is a flat fee of $10. Some products under $100 have special shipping rates due to their size.
For most orders shipped within New Zealand, there is a flat fee of $10 Some products under $100 have Special shipping rates due to their size.
If you are a customer who lives in Dunedin, you can select the free pick up option at checkout. If you are a customer who lives outside of Dunedin but wants to pick up whilst visiting, or you have someone else picking up your order, please send us an email and we will set your order aside. If there are shipping costs associated, email us before hand and we will give you a discount code to cancel out the shipping fee.
Whilst we endeavour to ensure customers items are perfect for them before they buy, we understand sometimes returns are necessary. Our returns policy below outlines the criteria for returning goods. Please provide proof of purchase as it may be required. Sale items or discount code used No returns, exchanges or store credit are available if the item is a sale product, or a discount code was used to purchase the item. Items unable to be returned, exchanged or store credit offered We are unable to return, exchange or offer store credit for food, jewellery, skincare and personal care items. Returns - excluding sale items or items purchased with a discount code We offer exchanges or store credit if a customer wishes to return an item for any reason. Items must be returned within 15 days, be in the same condition it was in at the time it was purchased and be in its original, unmarked packaging. Clothing and footwear must also be unwashed and unworn. Faulty or damaged goods If your goods are faulty or damaged, we will replace these at no cost. If we cannot replace the goods, a full refund will be provided. Shipping returned goods To return your products, please send them to 1 Bedford Street, St Clair, Dunedin 9012, NZ. You will be responsible for paying your own shipping costs for returning your items for store credit and exchanges. You will also be responsible for paying any shipping costs to send out the exchanged items. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.